|
The Support Team Dashboard is the premier solution for monitoring critical customer equipment by your Support Team - Even behind a Firewall.
“ We were behind on a large event space project out of town. We configured the Crestron Controller to Link with our Dashboard and completed the project remotely. The customer was thrilled that we gave such incredible service.”- RT, New Orleans
Always know the status of  gear (and many other hardware brands), Rack/Room Temperatures and Energy usage. Now you can remotely diagnose AV issues just like you were on-site. New features added continuously and automatically upgraded to your desktop.
Major Features: 
-Full  Toolbox Support across firewalls.
-Remote Access to Equipment - Out of town support calls are in the past.
-Remote Crestron Diagnostics and Control through firewalls.
-Energy & Temperature Monitoring of Rooms, Floors and Buildings (i.e. AV Racks, Credenzas).
-DMX-512 Support for Enttec USB-DMX converters. Perfect for RGB LEDs in Buildings.
"We are our own customer too! Our Lighting Integration Division connects every system we install to our Dashboard. We can upgrade systems to newer software anytime, and Always know before our Customers when there are system problems. We typically have 30-40 active systems connected at any time." - Linked2 Support
|
Dashboard Data Sheet (PDF)
Dashboard Versions:
Dashboard Lite
Dashboard Pro
Dashboard Enterprise (Q1-2015)
(see comparison matrix below)
Download Free
Dashboard Here
Benefits Include:
- Scheduled Events now allow year round Lighting Control.
- DMX control of RGB LED lamps, including Scheduling.
- TSW-Series Touch Panel support behind firewalls
- Real-time Status of customer systems behind firewalls
- Email alerts of failed devices
- Remote Diagnostics
- New Service Revenues
- Closer relationship with high value customers
- Remote Control of Equipment and tracking of environment.
- Support Desk’s Best Friend
- Branding for Resell
- Advertise direct to customers
Dashboard Lite Recommendations
- 40 or fewer connected systems
- 2 Active Toolbox Sessions
- 60 days recorded Data
- Win7/8 - 8G RAM
- Intel i3 or better CPU
- Public IP Address
|